The Future of Online Shopping: Amazon vs. eBay

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Online shopping has pretty much skyrocketed after the pandemic. Since customers learned how accessible and easy online shopping is, they have turned their attention towards getting their goods online.

According to a blog byJunglescout, 74% of consumers will shift online and continue till the future. Two major platforms that are leading this change are Amazon and eBay. But how do you choose where to take your business? Here’s how you decide what platform is for you:

Consumer Trust

Consumer Trust

That is a tricky business. Consumer trust extends back to when these companies started to where they stand now. Amazon and eBay have been around for a long time. Both companies have a rich history of trust and consumers.

However, Amazon has a slight edge over eBay when it comes to consumer trust. Amazon has shown continued efforts in delivering quality services and products to consumers. According to consumers, Amazon is an accessible service, with every product belonging to a category. That means customers can find what they’re looking for right away.

Suppose they’re unhappy with the quality of their services. In that case, they can always return the products and get a refund or a replacement.

In contrast, eBay is slightly more complicated when it comes to refunding and exchanging products. Sellers may tick the ‘No Returns’ box, so consumers will have to scan their product before purchasing. As a seller, this can be detrimental to business as consumers like flexibility.

Order Of Fulfillment

It entails how you want to handle your product. With eBay, you get the only choice that is to pack and ship your orders. However, with Amazon, you get the option of fulfilling orders yourself or let Amazon do it for you.

Suppose you’re a potential merchant and want to know how to sell on eBay. You may want to take a deep dive into fulfilling orders. Why Amazon gets the lead doesn’t mean that eBay is a bad company, but business practices set them apart.

As an eBay seller, you will run every aspect of your business apart from payment when you go for the seller’s management payments. However, Amazon makes sure the customers are as comfortable as possible. They take away storing, packing, and shipping. Amazon may be slightly expensive when it comes to fulfilling orders, but they save you the additional hassle.

Seller Fees

Seller Fees

eBay is a cost-effective option compared to Amazon. On eBay, you will need to pay:

  • Insertion fees: The fee sellers need to pay so that they can create a listing. You’re allowed about 50 free insertion fee listings per month, and if you manage to run a successful store, it will go higher.
  • Final Value Fees:For every product you sell, eBay takes a percentage based on the item’s first sale price. It includes shipping and handling without the sales tax. That is a fundamental outlook on how eBay operates.
  • Payment Processing Fees:That depends on how you are as a seller. If you’re a managed payments seller, this fee goes into the Final value fee. However, if you use PayPal to reach out to your customers’ payments, you will need to pay $0.30 in addition to 2.9% of the total selling prices along with sales tax.
  • Optional Listing Upgrade Fee:If you create a specialized standout listing. It allows you to access more custom features such as bold font, add subtitles, or set a price range for your product.

eBay also comes with an eBay fee calculator to help you determine the required amount you’ll need to pay before you can list your product.

Amazon’s Fees: If you wish to know how much Amazon may charge you for the products depends on the service you want to avail. It could either be through you choosing to fulfill your order or letting Amazon do it for you. If you’re choosing your fulfillment, then you will need an account for shipping.

You will need to pay selling on Amazon fees which include referral and variable closing fees. You will also need to pay an additional fulfillment fee by Amazon fees based on the weight and the dimensions of the product you are selling. You will also need to pay for monthly storage and fulfillment fees when a customer asks for a refund. Amazon will charge you for the reimbursement.

Product Price and Quality

Product Price and Quality

After hitting the marketplace, eBay has continued its original mission of staying as a marketplace to conduct business. On the other hand, Amazon has become a retailer and allowed third-party sellers to start and keep their business updated. eBay also doesn’t have any limitations to what should go on the site; however, Amazon has its reservations. eBay is also famous for second-hand items.

You can choose to auction off products instead of going through the lucrative process of finding a listing. It is good practice as it allows you to compare a price range, and Amazon works a lot differently. They favor brand new and top-quality products. You fix the product price. Which means you have complete control over what you place. Although when it comes to books, Amazon is the better marketplace. Especially for second-hand books.

It also helps Amazon have quality control, so even if you’re putting up a second-hand item, there are specific standards you need to follow. So when choosing between the two, it boils down to what services you seek and what audience you are looking for, for this purpose.

If you do product research, find your supplier, and get your listing, you may find yourself happy on Amazon. Whether you go as a seller or a consumer, know what product you want and how much you’re willing to pay to get your product. It would also help to see while you’re making a profit, you need to keep a margin of costs unless you’re willing to do that. Make sure you know what business is the best place for you.

Wrap Up

The future of shopping is all online. Consumers like accessibility and convenience.  Two leading pioneers in this field are Amazon and eBay; both companies aim to provide quality service and care. It varies when you enlist yourself as a seller. eBay is an open space that allows you to experiment with the costing and the products.

At the same time, Amazon has a more complex structure. Consumers seem to trust Amazon more as it has top-quality products and makes sure that customers get the refund they seek. Depending on what you’re looking for, both hold potential for the future.

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