Since many people are facing a long period of self-isolation, remote work should be as comfortable as possible.
Today, users are faced with the problem of adapting their workspace to a full-fledged workplace in self-isolation.
Not having to work from the office means that technicians face a whole slew of new challenges. Gone is the opportunity to reach out to a tech-savvy colleague in your office to help fix a glitch. Transferring all employees to home offices and using new technologies in addition to existing ones is the number 1 task for any company today.
Does helpware have the outsourced technical support services your business needs? The answer is obvious – yes!
Once you understand what new technologies you need to organize a full-fledged remote work, you will have more questions. It is likely that you will not be able to do without a step-by-step guide provided by experienced helpware analysts.
helpware is ready to answer all your questions and provide personalized guidance and support remotely to make the transition to the home office less stressful.
Helpware outsourced technical support to keep your remote office up and running is a service designed and structured to be a continuous extension of your IT team, no matter where you are or where you are, we provide you with the knowledge and experience you need to provide immediate and long-term assistance, ensuring that your team is supported by experts.
Why choose outsourced technical support? Let's take a closer look and point by point.
It's reliable
All service conditions, the list of tasks set, the terms and methods of their implementation, as well as the parameters by which the quality of the service provided is determined, are described in detail in the Service Level Agreement. By signing a contract, helpware assumes legal obligations to fulfill it.
There is no risk of project delay due to illness, family problems, vacation or dismissal of your own employee. Helpware specialists are interchangeable. Due to interchangeability, the history of applications and customer passports, the replacement of an outsourcing contractor will not affect the customer in any way. Our specialists do not need to get up to speed for a long time and spend hours delving into the array of work done. They can continue the task from the last checkpoint in the shortest possible time by checking the current project status and knowledge-base
Our staff consists of highly qualified engineers, outsourced technical support is provided in local languages, accessed 24 hours a day, 7 days a week, 12 months a year. A team of experts undergo continuous training to meet all of our customers' needs and stay up to date with the latest technologies, products and solutions.
Outsourced technical support has become a popular option for companies looking to provide their customers with quality assistance while keeping costs down. By outsourcing their technical support needs to third-party vendors, businesses can ensure that their customers receive fast and efficient service without having to invest in costly in-house support teams.
One of the main advantages of outsourced technical support is the ability to connect to a huge pool of highly qualified specialists. These professionals are trained to solve a wide range of technical issues, from basic troubleshooting to more complex problems. By leveraging the expertise of these professionals, companies can quickly resolve customer issues and minimize downtime, which can ultimately lead to increased customer satisfaction and retention.
Another advantage of external outsourced technical support is the ability to scale resources as needed. For companies that experience fluctuating support, outsourcing allows them to quickly scale up or down as needed without worrying about staffing and training costs. This flexibility is especially important for companies that operate in highly competitive markets where the ability to quickly respond to customer needs can be critical.
Despite its many benefits, outsourced technical support is not without its challenges. For example, businesses must carefully screen potential vendors to ensure they have the necessary experience and resources to provide quality support. In addition, there may be communication and cultural barriers that need to be overcome, especially if the supplier is located in another country.
In general, however, external outsourced technical support is a viable and cost-effective solution for businesses looking to improve their customer support capabilities. With the right supplier and approach, companies can leverage the expertise of seasoned professionals, improve customer satisfaction, and ultimately achieve long-term success.